Terms and Conditions, Privacy Policy

ORDER BY PHONE! +370 675 92210

from 08:00 till 17:00 val

Order Pickup:
Wood Centre, Verkių g. 42, Section D77, I-V 8:00 - 16:30
Liepkalnio g. 172E, ramp 17, I-V 8:00 - 16:30

DELIVERY

We deliver orders by courier to your home or workplace door anywhere in Lithuania (city, town, or village). Goods are delivered within 3 business days. If the order is placed over the weekend, it will be shipped no earlier than Monday, and you will receive it the next business day.

Delivery via DPD. We can dispatch goods on working days until 2:00 PM. On the day of delivery, the courier will call you to agree on a convenient time to receive the shipment.

You can also choose a convenient DPD pickup terminal and collect your shipment at a time that suits you best!

Shipping prices up to 5 kg within Lithuania:
Delivery price – 4.34 €
Delivery with payment to the courier –6.09 €

*Delivery prices for goods exceeding 5 kg are negotiated separately in each case.

PAYMENT

"EveryPay" offers top-level digital payment solutions — a continuously improved platform that includes all the necessary tools for managing digital payments. We support payments with Visa and Mastercard cards, as well as alternative payment methods.

✓ Payment can be made via a standard bank transfer through online banking or at any bank branch. The manager will send you the necessary details to complete the transfer via email or SMS.
✓ In cash or by card to the courier upon delivery of the goods.
✓ Or in cash or by card at our stores in Vilnius.

VIEW AND PURCHASE PRODUCTS IN OUR STORES IN VILNIUS - 
✓ Medžio centre, Verkių g. 44, 77 sekcija Working hours: 8:00 to 17:00, Monday – Friday
✓ Akropolyje against Ermitažo cash desk Ozo g.25 Working hours: 10:00 to 20:00, All week!

Money-back guarantee
✓ We will refund your money within 7 working days
✓ Simple product return and money-back procedure
✓ If the size is not right, we’ll exchange it for free the first time!

Easy and simple to order
✓ By phone from 08:00 to 17:00
✓ Independently and interactively via the shopping cart on the website www.darborubai.lt at your convenience time.
✓ Send an inquiry by email to [info@darborubai.lt](mailto:info@darborubai.lt) and we will get in touch with you!

Product delivery when ordering through the online store

When ordering products that are in stock, they are delivered within 1-7 business days from the payment of the order.
For products that are not in stock, we will contact you to confirm the exact delivery time.
When ordering products, you can choose the most convenient delivery method for you: we can deliver the products to your home, or you can pick them up at the retail locations.

Pick up your order at a parcel locker convenient for you. Please specify your preferred terminal in the order notes:   https://www.dpd.com/lt/pradzia/pickup_tinklas2/siuntu_taskai_ir_terminalai Shipment tracking: https://www.dpd.com/lt

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International product delivery

Prices and delivery times for shipping goods outside Lithuania are arranged individually for each case.

Estimated delivery costs depend on the recipient’s country (please refer to the price list).
We deliver products with the international company DPD.
Products are delivered on working days from 8:00 AM to 5:00 PM.
Custom-ordered products that are not kept in stock are non-exchangeable and non-refundable.
They are delivered within 7–14 days.

Price list for international delivery of goods up to 5 kg:

Product Returns and Exchanges

You will have the option to either **exchange** the product for another item (or items) or **return** the product, and we will refund your money.

– When returning a product in-store, please have your purchase receipt with you.

– The returned product must be unused.

– If you are returning a product purchased online and you are not from Vilnius:

You need to send the products back to us at the following address: UAB GEVANTA Verkių g. 42, D77 Vilnius LT-09109

(Be sure to include a note in the package with your name and a message stating that you want to return the product or exchange it for something else.)

You take care of returning the products, and we take care of refunding your money.

Before exchanging, it’s best to call us and reserve the item you want to exchange. +370 675 92210

For more details about the product return policy, please read below in the Sales Agreement rules, section 11: Right to withdraw from the sales contract, and the procedure for returning and exchanging products.

A request for product exchange or return can be submitted in free form or by using the **[sample contract withdrawal form](https://www.e-tar.lt/portal/lt/legalAct/dad7f330d05511e3a8ded1a0f5aff0a9)**, which you can find by clicking the link.

Defective or unsuitable products should be returned to the following address: Verkių g. 42, 72 sekcija, UAB GEVANTA office/store.

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CUSTOM-ORDERED PRODUCTS:

If the buyer wishes to purchase custom-ordered products, all terms of purchase, delivery, and other conditions are agreed upon separately between the parties. In such cases, the buyer agrees to cover the full cost of the products and their delivery, if any, via advance payment. Minimum order quantities may apply for custom-ordered products. If the buyer refuses the custom-ordered products, the payment is non-refundable.

If the buyer cancels the order before the products are ordered from the suppliers, the seller agrees to refund the buyer’s payment.

 
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SAFE BROWSING on the website darborubai.lt   Read more here:  https://www.darborubai.lt/lt/content/21-saugus-narsymas-SSL-sertifikatas

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Terms and Conditions of Sale

1. Definitions:

1.1 Seller – UAB “GEVANTA,” a private legal entity registered with the Republic of Lithuania’s State Enterprise “Centre of Registers,” Vilnius branch of the Legal Entities Register, company code 124210175, VAT payer code LT242101716, registered address: Savanorių pr. 171, Vilnius, LT-03150, correspondence address: Verkių g. 42, D77, Vilnius, LT-09109.

1.2 darborubai.lt – online store located at darborubai.lt.

1.3 Buyer- (1) a natural person of legal capacity, i.e. a person who has reached the age of majority and whose legal capacity has not been restricted by a court order; (2) a minor aged between 14 and 18 years who has the consent of his/her parents or legal guardians, unless he/she has been emancipated; (3) a legal person; and (4) the duly authorised representatives of all of the above.

1.4  Vendor partner - a legal entity: 1) selling goods or providing services on darborubai.lt, as well as a legal entity used to fulfill the Buyer's order; 2) with whom joint promotions or projects are being carried out on the darborubai.lt e-shop, on the web pages of this legal entity, or on any media in which the promotion or project of darborubai.lt and this legal entity will be described, published.

1.5 Account- The result of the Customer's registration on darborubai.lt, which creates an account that stores his/her personal data and order history (account).

1.6. labourers.lt Accounts - these are darborubai.lt accounts on Facebook, Google+, Instagram, Youtube and other social networks, which provide information about darborubai.lt and its Services, and sharing of content published by the Customers.

1.7. Services - all services provided by darborubai.lt to the Customer.

1.8. Cookie - is a small file that is sent to your device when any person visits darborubai.lt. This term includes not only cookies but also the use of similar tools.

1.9. Password - A unique combination of letters and numbers created by the Customer and known only to the Customer, which is entered for the first time when registering at darborubai.lt and subsequently to log into the Account.

1.10. Browser - is a program for displaying web pages (web pages) on the web or on a personal computer.

1.11. Personal data - any information relating to a natural person, i.e. a data subject whose identity is known or can be established, directly or indirectly, by reference to data such as a personal identification number, one or more physical, physiological, psychological, economic, cultural or social characteristics specific to that person.

1.12. Personal Data Controller - darborubai.lt

1.13. Privacy policy - this document, which sets out the basic rules for the collection, storage, processing and retention of Personal Data when using darborubai.lt.

1.14.Administrator - the person responsible for marketing darborubai.lt.

1.15. IP address - Each computer connected to the internet is assigned a unique number known as an Internet Protocol (IP) address. Because these numbers are usually assigned by country block, the IP address can often be used to identify the country where the computer is connected to the Internet.

16. Rules - the current "Rules for the purchase and sale of goods in the online shop darborubai.lt" are confirmed.

17. Direct marketing - activities designed to offer goods or services to persons by post, telephone or other direct means and/or to seek their opinion on the goods or services offered.

2. General provisions

2.1 GEVANTA UAB (hereinafter referred to as the "Company") respects the privacy of all its customers (purchasers of services), including the Company's website https://www.darborubai.lt (hereinafter referred to as the "Website") visitors (hereinafter referred to as the "Customers"), the right to privacy and undertakes to ensure the protection of their personal data and the enforcement of their rights as data subjects.

2.2 This Privacy Policy governs the basic principles and procedures for the collection, processing and storage of personal data of the Company's customers (including visitors to the Website).

2.3 By using the Company's Website, as well as by ordering/using the services offered by the Company and by providing the Company with your personal data, you agree to the provisions of this Privacy Policy (except for data processing activities that will require your separate consent).

The Customer shall be deemed to have read and understood this Privacy Policy when he/she expresses his/her consent to the processing of his/her Personal Data.

The Privacy Policy can be accessed and printed at any time on darborubai.lt. The new version of the Privacy Policy will always be communicated to the Customers by posting the new version on darborubai.lt and by making it technically possible for the Customers to read and approve the new version of the Privacy Policy when they first connect to darborubai.lt.

2.4 In processing your personal data, we comply with the Privacy Notice dated 27 April 2016. The provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the "Regulation"), the Law on Legal Protection of Personal Data of the Republic of Lithuania (hereinafter referred to as the "ADPD"), the Law on Electronic Communications of the Republic of Lithuania (hereinafter referred to as the "ETC Law"), as well as the provisions of any other directly applicable legal acts regulating the protection of personal data, and the instructions of the supervisory authorities for the protection of personal data (the "Data Protection Supervisory Authorities") (the "Data Protection Inspectorate").

2.5 Buyers should note that darborubai.lt contains links to the websites of other persons, companies or organisations, and that the Seller is not responsible for the content of such websites and/or the methods used by them to ensure their Privacy Policies, and that the Buyer should familiarize themselves with the rules of the respective website, the Privacy Policy, and any other documents before submitting information about themselves.

2.6 The Buyer may make a purchase at darborubai.lt by logging in to Pigu.lt, including without registration. The Buyer who has not registered shall be required to provide the following Personal Data: name, surname, telephone number, e-mail address, delivery address. The Buyer is responsible for providing his/her Personal Data.

2.7 Persons wishing to register on darborubai.lt must provide their e-mail address and a password. An Account is created during registration. In the Account, the Customer enters his/her own data, such as name, surname, gender, date of birth, telephone number, e-mail address, and is therefore solely responsible for the correctness of this data. The Buyer is given a User ID. The Buyer may at any time:

2.7.1. correct and/or complete Personal Data in the Account. The Buyer is responsible for the correctness of the corrected and/or completed data;

2.7.2. contact darborubai.lt at the e-mail address info@darborubai.lt to cancel your Account.

3. Ordering the goods, the moment when the legal relationship of sale and purchase is established

3.1 The Buyer may order goods on darborubai.lt by choosing one of the following methods:

3.1.1. by registering online at darborubai.lt (by entering your registration name and password);
3.1.2. by emailing: info@darborubai.lt;
3.1.3. telephone;
3.1.4. in our shops.

3.2.When ordering goods by one of the methods specified in Clauses 3.1.1 - 3.1.4 of the Rules, the Buyer must specify his/her Personal Data necessary for the proper execution of the order in the relevant information fields provided by the Seller.

3.3 Customers who place an order for Goods by telephone or at the Collection Centres shall be subject to the provisions of the Terms and Conditions and Privacy Policy. By placing an order, they accept the Terms and Conditions.

3.4 When the Buyer, having selected the goods or services to be purchased and having formed a shopping cart, completes all the steps of the order, the last of which is the selection and confirmation of the method of payment, it shall be deemed that a legal relationship of sale and purchase has been established and a contract of sale and purchase has been concluded between the Seller and the Buyer. The Seller shall send the Buyer a link to the applicable Terms and Conditions together with the order confirmation to the e-mail address provided by the Buyer.

3.5 By accepting the Terms and Conditions, the Buyer agrees that the instructions for the item(s) ordered by him/her shall be provided in the Lithuanian language to the e-mail address specified by the Buyer to the Seller no later than at the time of delivery of the item(s) in accordance with the procedure set out in the Terms and Conditions and Privacy Policy. All essential information about the product and its features is provided in the product description on darborubai.lt.

3.6 Each order placed by the Customer shall be stored in thedarborubai.lt database.

4. Buyer's rights

4.1 The Customer shall have the right to purchase goods and order services at darborubai.lt in accordance with these Terms and Conditions.

4.2 The Buyer shall have the right to cancel the order in accordance with the procedure set out in these Terms and Conditions.

4.3 The Buyer shall have the right to withdraw from the Contract in accordance with the procedures set out in these Conditions.

4.4 The Buyer shall have the right to exchange or return the purchased goods in accordance with the procedure set out in the Regulations.

4.5 The Buyer shall have other rights set out in these Rules, the Privacy Policy and the legislation of the Republic of Lithuania.

5. Obligations of the Buyer

5.1 The Buyer, using darborubai.lt, must fulfil his/her obligations, comply with these Terms and Conditions, Privacy Policy, other terms and conditions expressly stated on darborubai.lt, and not violate the legislation of the Republic of Lithuania.

5.2 The Buyer shall pay for and accept the goods or services ordered in accordance with these Terms and Conditions. If the Buyer chooses to collect the Goods from a collection centre, the Buyer must collect the Goods from the selected collection centre within the time limits set out in the Terms and Conditions.

6. Seller's rights

6.1 The Seller shall have the right to modify, suspend or discontinue the operation of some or part of the functions of darborubai.lt, as well as to modify the layout of the elements of darborubai.lt.

6.2 The Seller shall have the right to suspend or terminate the operation of darboruabai.lt. In such a case, all accepted and confirmed orders of the Buyers shall be terminated and no new orders shall be accepted.

6.3 In the event of a significant change in the conditions for the provision of services (e.g., change in market conditions, change in legislation, etc.), the Seller shall have the right to change the scope or manner of provision of services provided by darborubai.lt, suspend or terminate the provision of services or a part of services, or to charge for the services or a part of services. In the event of the Buyer's disagreement, the Buyer's order shall be cancelled.

6.4 If the Buyer attempts to undermine the stability or security of darborubai.lt or fails to comply with his/her obligations, the Seller has the right to immediately and without prior notice limit or suspend the Buyer's access to darborubai.lt or, in exceptional cases, to cancel the Account of the Buyer.

6.5 The Seller shall have the right to cancel the Buyer's order without prior notice if the Buyer fails to pay for the Goods within 5 (five) working days after having chosen the methods of payment provided for in Clauses 8.2.1 or 8.2.2.2 of the Regulations.

6.6 Where the Buyer chooses the method of payment provided for in Clause 8.2.3 of the Terms and Conditions, the Seller shall have the right to contact the Buyer using the details provided in the order in the event of any uncertainty regarding the information provided in the order. In such case, the delivery period shall commence from the date of contact with the Buyer. The Seller shall have the right to cancel the Buyer's order without prior notice (i) if the Seller is unable to contact the Buyer within 2 (two) working days after the order has been placed, or (ii) if the Buyer fails to provide the Seller with the requested information within the time limit specified by the Seller, or (iii) if the Buyer fails to provide the Seller with consent to the verification of his/her personal data.

6.7.The Seller shall have other rights as set out in these Terms and Conditions, the Privacy Policy, other darborubai.lt documents and legal acts of the Republic of Lithuania.

7. Obligations of the Seller

7.1 The Seller undertakes to enable the Buyer to use the services provided by darborubai.lt under the terms and conditions set out in these Terms and Conditions and in other darborubai.lt documents.

7.2.The Seller undertakes to provide the Buyer with the information set out in Article 6.2287 of the Civil Code of the Republic of Lithuania in a clear and comprehensible manner in darborubai.lt.

7.3 The Seller undertakes to respect the privacy of the Buyer. The Seller shall process the Buyer's Personal Data only in accordance with the procedure established by the Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.

7.4. to inform the Customer prior to placing the order of the suspension or termination of the functions of darborubai.lt that are important for the execution of the order, as well as the changes specified in Clauses 6.2 - 6.3 of the Rules. The provision of information to darborubai.lt shall be deemed to be adequate notification. Once the Seller has accepted the Buyer's order, the Buyer shall be informed about the suspension or termination of the functions of darborubai.lt that are relevant for the fulfilment of this order by one of the contact details provided by the Buyer (by phone, sms message or e-mail).

7.5 Subject to the Terms and Conditions, the Seller undertakes to deliver the Goods ordered by the Buyer and to accept the Buyer's returns.

7.6 If the Seller is unable to deliver the goods ordered to the Buyer due to important circumstances, the Seller undertakes to offer the Buyer an analogous product or a product that is as similar as possible in terms of its characteristics. If the Buyer refuses to accept the goods offered as analogous or similar, the Seller undertakes to refund the Buyer the money paid within 7 (seven) working days, if prepayment has been made, and to cancel the order in all cases.

7.7.The Seller, disagreeing with the Buyer's claims, must provide the Consumer with a detailed reasoned written response within 14 (fourteen) calendar days from the date of receipt of the Buyer's request, unless otherwise provided for by the laws of the Republic of Lithuania and the European Union.

7.8.The Seller undertakes to fulfil other obligations imposed on the Seller by the Rules, the Privacy Policy and the legislation of the Republic of Lithuania.

8. Prices, payment procedures and terms

8.1 The prices of the goods in the order placed with darborubai.lt shall be quoted in euros, including the VAT rate in force at the time in accordance with the legislation.

8.2 The Buyer may pay for the ordered goods in one of the following ways:

8.2.1. through electronic banking;
8.2.2. by bank transfer;
8.2.3. in cash or by bank card at the time of delivery/collection;

8.3 Once the Seller receives payment for the Goods, the order is confirmed and the delivery period commences.

8.4 By accepting the Terms and Conditions, the Buyer agrees that the documents of purchase of the Goods, i.e. the VAT invoices, which are also the warranty vouchers for the Goods, shall be provided to the Buyer by electronic means to the e-mail address specified in the Buyer's registration form immediately after the completion of the order. The VAT invoices shall specify the goods selected, the quantity, the discounts granted, the final price of the goods, including all taxes, and any other data required to be provided in accordance with the accounting legislation.

8.5 The Seller shall also place the VAT invoices of the goods purchased by the Buyer in the "My Account" section of darborubai.lt.

8.6 The price of the Goods may not change after the Seller has confirmed the order, unless the price of the Goods has changed as a result of a technical error in the information systems, the correction of obvious errors (of the nature of a mistake), or other objective material reasons beyond the Seller's control (subject to proof of such reasons). If in such case the Buyer does not agree to purchase the product at the new price, the Buyer may cancel the order by informing the Seller within 2 (two) working days. In the event of cancellation in accordance with the procedure set out in this clause, the Buyer shall receive a full refund of all sums paid by him.

9. Delivery of goods

9.1 When ordering Goods, the Buyer may choose one of the delivery methods set out in Clauses 9.2 to 9.5 of the Rules.

9.2 If the Buyer chooses a home delivery service at the time of order:

9.2.1 The Buyer undertakes to specify the exact place of delivery.

9.2.2 The Buyer undertakes to accept the Goods himself. A valid proof of identity (identity card, passport or new driving licence) must be presented at the time of acceptance. If the Buyer is unable to accept the goods himself and the goods have been delivered to the address indicated by the Buyer, the Buyer shall not be entitled to claim against the Seller for delivery of the goods to the wrong person.

9.2.3 The Goods shall be delivered by the Seller or its authorised representative.

9.2.4 The home delivery service fee does not include the deposit of the ordered goods

9.3 The Buyer may collect the Goods free of charge from one of the Collection Centres. If the Buyer chooses this method at the time of placing the order:

9.3.1.Ordered goods must be collected no later than 3 (three) working days after the Seller has informed the Buyer by e-mail that the goods are available for collection.

9.3.2 Goods may only be collected by the person who placed the order or by the person specified at the time of placing the order. When collecting the Goods, it is necessary to carry and present to the Seller's employee a valid identity document (ID card, passport or a new driver's licence).

9.4 If the Buyer chooses to have the Goods delivered to a self-service parcel terminal at the time of placing the order:

9.4.1.Goods weighing less than 10 kg may be collected from self-service terminals. Goods heavier than 10 kg shall not be delivered to the self-service terminals.

9.4.2. the parcel must be collected from the parcel terminal within 5 (five) calendar days after the Seller has informed the Buyer by e-mail that the goods are available for collection

9.5 The Seller shall deliver the Goods to the Buyer in accordance with the terms specified in the descriptions of the Goods. These time limits are provisional and do not apply in cases where the Seller does not have the goods in stock and the Buyer is informed of a shortage of the goods ordered. By accepting these Terms and Conditions, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In such event, the Seller undertakes to contact the Buyer immediately to agree the terms and conditions of delivery. If the Seller fails to deliver the goods within the specified time limit and the Parties do not agree on an additional time limit for the delivery of the goods, the Buyer may exercise the right set out in Clause 11.1 of the Terms and Conditions - to withdraw from the contract of sale of goods or services.

9.6 The Seller shall be exempt from liability for breach of the time limits for delivery of the Goods if the Goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated and/or independent of the Seller, or due to circumstances beyond the Buyer's control.

9.7 At the time of delivery of the Goods to the Buyer, the Buyer shall inspect the condition of the consignment and the Good(s) together with the Seller or its authorised representative and sign the consignment handover-receipt document. Once the Buyer has signed the document of delivery and acceptance of the consignment, the goods shall be deemed to have been delivered in good condition, with no damage attributable to defects other than manufacturing defects and with no discrepancies in the composition of the goods(s) (such as can be detected by an external inspection of the goods). If the Buyer notices that the packaging of the delivered goods is damaged (crumpled, wet or otherwise externally damaged), the goods(s) are damaged and/or the goods(s) are not in the right condition, the Buyer shall note this in the handover/acceptance document and, in the presence of the Seller or his representative, draw up a free-form certificate of the damage/mismatch of the consignment and/or the goods(s). If the Buyer fails to do so, the Seller shall be exempted from liability for damage to the goods where the basis for such damage is not a manufacturing defect and for non-conformity of the goods with regard to the assembly of the goods, only if such non-conformity can be detected by an external inspection of the goods.

9.8 The risk of accidental loss or damage to the Goods shall pass to the Buyer from the time the Goods are handed over to the Buyer.

9.9 If the Buyer fails to collect the Goods within the time limit or fails to deliver the Goods to the Buyer and the Buyer has paid for the Goods and their delivery, the Representatives shall contact the Buyer to arrange an alternative time and/or method of delivery. If the Buyer still does not collect the goods or fails to deliver them, such goods shall be returned to the Seller, the order shall be cancelled, and the Buyer shall be refunded the money paid for the goods, less any bank charges applicable to the Seller for bank transfers made, and the delivery charge.

10. Guarantee of the quality of the goods and the period of fitness for use

10.1 The characteristics of each item sold by darborubai.lt shall be set out in the description of each item.

10.2 The goods offered for purchase by the Seller are of satisfactory quality, i.e. the characteristics of the goods are as described. The goods are in conformity with the consumer contract of sale if:

10.2.1. the product corresponds to the description provided by the Seller and has the same characteristics as the product that the Seller has provided as a sample or model when advertising that product on darborubai.lt;

10.2.2. the product is suitable for the use for which the product is normally used;

10.2.3. the item meets the quality characteristics that are generally characteristic of goods of the same nature and that the Buyer can reasonably expect from the nature of the item and from the statements made publicly by the manufacturer of the item, its representative or the seller, including advertising and labelling of the item, as to the particular characteristics of the item.

10.3 The Seller shall not be liable for the fact that the size, shape, colour or other parameters of the goods on darborubai.lt may not correspond to the size, shape, colour or other parameters of the goods due to the characteristics of the display used by the Buyer or other technical reasons beyond the Seller's control. The Buyer is advised to read the description of the goods.

10.4 The Seller shall provide a quality guarantee for different types of goods for a certain period of time, the specific term and other conditions of which shall be specified in the descriptions of such goods or together with the invoice of the goods corresponding to the guarantee sheet.

10.5 The Seller's guarantee of quality shall not limit or restrict the rights of consumers under the law in the event of the purchase of a product or service of inferior quality.

10.6 Where a period of fitness for use is prescribed by law in respect of particular goods, the Seller undertakes to sell such goods to the Buyer in such a way that the Buyer is given a realistic opportunity to make use of such goods before the expiry of the period of fitness for use.

11. Right of withdrawal, return and exchange procedures

11.1 Right of withdrawal.

11.1.1.The Buyer shall have the right to withdraw from the contract of sale of the Goods by notifying the Seller within 30 (thirty) days without giving any reason. The Buyer may not exercise this right in the event of conclusion of one of the contracts listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania.

11.1.2 The Buyer shall notify the Seller of its withdrawal from the Sale and Purchase Agreement in one of the following ways: by filling in a model withdrawal form or by making a clear statement setting out your decision to withdraw. The notice of withdrawal shall be sent by email to info@darborubai.lt. Upon receipt of the Buyer's notification, the Seller shall immediately send an acknowledgement of receipt of the notification.

11.1.3.The period of 30 (thirty) days for exercising the right of withdrawal shall be calculated as follows: a. in the case of a contract of sale, from the date on which the Buyer or the person indicated by the Buyer, other than the carrier, receives the goods ordered; b. if the Buyer has ordered more than one good in one order and the goods are delivered separately, from the date on which the Buyer or the person indicated by the Buyer, other than the carrier, receives the last goods; c. if the goods are delivered in different lots or instalments, from the date on which the Buyer or a person designated by him, other than the carrier, receives the last lot or instalment; d. if a contract is concluded for the delivery of the goods on a regular basis over a fixed period, from the date on which the Buyer or a person designated by him, other than the carrier, receives the first goods.

11.1.4.If the Buyer has withdrawn from the contract of sale before the goods have been delivered to him, the Seller shall treat such withdrawal as a rejection of the order and shall inform the Buyer accordingly at the e-mail address specified by him.

11.1.5 If the Buyer has withdrawn from the contract of sale after the goods have been delivered or after the Buyer has collected the goods, the provisions set out in Clause 11.6 of the Regulations shall apply.

11.2 The Seller's additional money-back guarantee is not available for the following goods:

11.2.1. gift vouchers;
11.2.2. packaged goods that have been unpacked after delivery and are unsuitable for return for health or hygiene reasons;
11.2.3. goods which have been made to the Buyer's individual order or which are obviously tailored to the Buyer's needs, or which, by their nature, cannot be returned to the Buyer after they have been made available to the Buyer, due to the loss of merchantable qualities, perishability, or the expiry of their validity;

11.3. rules for the exchange and return of goods of satisfactory quality

11.3.1.The Buyer shall have the right to replace the purchased goods within 30 (thirty) days from the date of handover of the goods to him with goods of a similar size, shape, colour, model or completeness. If a price difference arises as a result of the exchange, the Buyer shall pay the Seller in accordance with the recalculated prices. The Buyer's notification of his/her wish to exercise the right provided for in this clause of the Regulations, together with the specified returned goods, shall be sent by email to info@darborubai.lt

11.3.2. if the Buyer does not like the shape, size, colour, model or completeness of the purchased goods, the goods shall be exchanged and returned in accordance with the "Retail Trade Rules" approved by the Government of the Republic of Lithuania Resolution No. 738 of 22 July 2014. Within the period provided for in Clause 11.3.1 of the Rules, the Buyer shall have the right to replace and return any goods not included in this list:

11.3.2.1. knitted men's, women's thermal/apat garments;
11.3.2.2. stockings, socks and other similar articles;
11.3.2.3. goggles, goggles, protective screens to protect the eyes;
11.3.2.4 earplugs;
11.3.2.5 respiratory protective equipment.

11.3.3 Upon receipt of the Goods, the Seller undertakes to replace the Goods with the same Goods only in the shape, size, colour, model or completeness specified by the Buyer. If the Seller does not have a suitable product for replacement, the Seller shall refund the money paid for the product to the Buyer. The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of the Buyer's wish to exercise this right, and if the Goods have not been returned by the Buyer to the Seller, the time limit provided for in this clause shall run from the date of the Goods' return to the Seller.

11.3.4 By accepting these Terms and Conditions, the Buyer agrees to a refund to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.

11.3.5 The procedure for the return of goods and money is set out in Clause 11.6 of the Rules.

11.4. Rules for the exchange and return of goods of unsatisfactory quality

11.4.1. defects in the goods sold shall be eliminated, defective goods shall be replaced and returned in accordance with the procedure set out in the Rules and taking into account the requirements of the legislation of the Republic of Lithuania.

11.4.2 If the Buyer has purchased goods of inadequate quality and has indicated this in the handover and acceptance document (if not, the provisions of Clause 11.3 of the Regulations shall apply), or if the inadequate quality of the goods is due to a manufacturing defect existing at the time of the purchase of the goods or to a failure to comply with the manufacturer's specifications, the Buyer may return the goods and, at its option, may demand:

11.4.2.1. the Seller to remedy the defects in the Goods within a reasonable time, free of charge, if the defects can be remedied;

11.4.2.2. to reduce the purchase price accordingly;

11.4.2.3. to have the goods replaced with goods of equivalent quality, unless the defects are minor or caused by the Buyer;

11.4.2.4. to refund the price paid and to withdraw from the contract of sale when the sale of goods of inferior quality constitutes a material breach of the order.

11.4.3 The Buyer may choose only one of the remedies provided for in Clause 11.4.2 of the Rules. The Buyer must express his choice when returning the goods. If, after the Buyer has chosen the remedy provided for in Clause 11.4.2, the Seller is unable to implement it, the Seller shall offer an alternative remedy provided for in Clause 11.4.2. The Buyer shall not be entitled to change the remedy chosen. The Buyer shall not be entitled to terminate the contract of sale if the defect in the goods is minor.

11.4.4:

11.4.4.1. notify the Seller by email to info@darborubai.lt, the notification must specify the goods to be returned;

11.4.4.2. provide the document of purchase of the goods, the guarantee receipt (if issued);

11.4.4.3. submit a free-form application.

11.4.5 The Buyer may exercise the right to return goods of unsatisfactory quality within the quality guarantee period set out in the document of purchase.

11.4.6.The Seller shall have the right not to accept the Buyer's returns if the Buyer does not comply with the return procedure set out in the Rules.

11.4.7.The Buyer shall pay for the cost of delivery of the goods and the cost of returning the goods, and the Seller, if satisfied that the goods have been returned for faulty quality, shall reimburse the Buyer for the cost of delivery and return, except for the exceptions provided for in the Conditions. The return of goods shall be governed by Clause 11.6 of the Conditions.

11.4.8.The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of the faulty quality of the Goods, and if the Goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall be calculated from the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.

11.4.9 No refunds will be given for goods that have been damaged intentionally or negligently (by chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or if the goods have been used improperly or for an improper purpose.

11.4.10. Separate rules for the return of goods of unsatisfactory quality may be set out in the guarantee vouchers (warranties) accompanying the goods.

11.5 Replacement and return of goods if the wrong goods are delivered:

11.5.1.If the Buyer has been delivered the wrong goods, the Buyer must immediately, but no later than within 7 (seven) working days, inform the Seller by e-mail info@darborubai.lt or by calling +370 5 2300059. The Seller undertakes to collect such goods and replace them with suitable goods at its own expense. In the event that the Seller does not have the goods ordered, the Seller shall refund to the Buyer the money paid for the goods(s). The money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of cancellation, and if the Goods have not been returned by the Buyer to the Seller, the time limit set out in this clause shall run from the date of return of the Goods to the Seller. By accepting these Terms and Conditions, the Buyer agrees to the refund being made to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.

11.5.2 The procedure for returning goods and money is set out in Clause 11.6 of the Rules.

11.6 Return of goods and money:

11.6.2 The Buyer may only exercise the right to return the Goods if the time limit for returning the Goods has not been missed. Additional requirements apply to the return of goods in the cases set out in Clauses 11.1 to 11.3 of the Regulations: the goods have not been damaged or substantially altered in appearance, nor have they been used - all returned goods must have authentic labels, protective bags and original packaging.

11.6.3 All gifts that were provided with the purchased goods must be returned at the same time, unless the purchased goods are being returned due to a defect in their quality, and the gifts provided with the goods have, by their nature, been consumed within the period from the date of purchase of the goods to the date of discovery of the defect in the goods, or the shelf-life of such gifts has expired.

11.6.4 When returning the Goods, the Buyer must provide the sender's address and pack the Goods properly to prevent damage during shipment. The Seller will not refund any money for goods that have been damaged during shipment. The Seller shall not be liable for parcels which have been sent incorrectly packaged, with an incorrect address, or if they have been lost or damaged during the course of shipment.

11.6.5 If the Buyer has purchased a set of Goods on Pigu.lt, the Buyer must return the entire set of Goods to the Seller, i.e. the Buyer shall have the rights to return the Goods only in respect of all the Goods contained in the set. In the event that any of the goods in the set does not meet the requirements set out in Clause 11.6.2 of the Regulations, the Seller shall be entitled to refuse to accept the return of the entire set of goods.

11.6.6.After exercising the rights provided for in Clauses 11.1 to 11.5 of the Regulations, the Buyer shall comply with the requirements for the return of goods set out in the Regulations and shall follow the procedures set out therein.

11.6.7.The Buyer may return the Goods by delivering them to the Seller's collection centres, by courier or by post.The Goods must be returned to the Seller at the address specified in the acknowledgement of receipt of the withdrawal notice sent by the Seller to the Buyer. The procedure and conditions for delivery of heavy goods (for quality assessment, replacement, repair or return) to the Seller shall be agreed between the Buyer and the Seller separately by telephone or by e-mail at info@darborubai.lt, or the Buyer shall deliver the goods to the Vilnius Pickup Centre himself.

11.6.8. if the Seller has delivered the Goods to the Buyer's home and there is no possibility of returning the Goods to the Buyer by one of the following ways, the Seller shall collect the goods from the Buyer at his own expense.

11.6.9 If the Buyer has exercised the rights set out in Clauses 11.1, 11.3-11.5 of the Regulations, the money shall be refunded to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification, and if the goods have not been returned by the Buyer to the Seller, the time limit set out in this Clause shall be calculated as of the date of the return of goods to the Seller. If the Buyer has made use of the additional money-back guarantee, the Buyer shall be subject to a 30 (thirty) calendar day refund period starting from the date of return of the goods to the Seller.

11.6.10 By accepting these Terms and Conditions, the Buyer agrees to a refund to the Buyer's bank account unless otherwise agreed between the Buyer and the Seller.

11.6.11.Upon exercise of the rights set out in Clauses 11.1 to 11.3 of the Regulations, the Buyer shall be refunded: the price of the goods, the administrative fee, if applicable. Upon exercise of the rights set out in Clauses 11.4 to 11.5 of the Regulations, the Buyer shall be refunded: the price of the Goods, the administrative charge, if applicable.

11.6.12. if the Buyer has chosen a delivery method other than the Seller's cheapest method of delivery, as advertised HEREthe cost of this method in excess of the cost of the other method of delivery chosen by the Buyer shall be non-refundable.

11.6.13. The Seller shall have the right not to refund the Consumer until the Goods have been returned to the Seller and have been checked for compliance with Clause 11.6.2 of the Rules.

11.6.14. If a price difference arises as a result of the exchange of Goods, the Buyer shall be obliged to settle with the Seller according to the recalculated prices.

12. Responsibility

12.1 The Buyer shall be responsible for the actions performed using darborubai.lt.

12.2 Once registered, the Buyer is responsible for the storage and/or transfer of his/her login details to third parties. If a third party uses the services provided by darborubai.lt by logging in to darborubai.lt using the Buyer's login data, the Seller shall consider this person as the Buyer.

12.3 The Seller shall be exempt from any liability in cases where the loss is caused by the Buyer's failure to read these Terms and Conditions and the Privacy Policy, notwithstanding the Seller's recommendations and obligations, even though the Buyer was given the opportunity to do so.

12.4 If darborubai.lt provides links to other third party websites, the Seller does not warrant that the information that can be viewed by clicking on these links is correct, complete or accurate. The third parties are responsible for the content, correctness, completeness and accuracy of the information provided by third parties. The Seller is under no obligation to verify the external information transmitted or stored or to detect illegal activities.

13. Exchange of information

13.1.The Seller shall send all notifications in accordance with these Terms and Conditions and the Privacy Policy to the e-mail address specified by the Buyer at the time of registration or when ordering goods.

14.2.The Buyer shall send all notifications and questions to the Seller using the contact means specified in the "Contacts" section of darborubai.lt.

14. Final provisions

14.1 These Terms and Conditions are made in accordance with the laws of the Republic of Lithuania.

14.2 The law of the Republic of Lithuania shall apply to relations arising under these Terms and Conditions.

14.3 All disagreements arising out of the application of these Terms and Conditions shall be settled by negotiation. In the event of failure to reach an agreement within 20 (twenty) calendar days, disputes shall be settled in accordance with the procedure established by the legislation of the Republic of Lithuania.

14.4 In case the Buyer does not agree with the Seller's response to the Buyer's written complaint, the Buyer (natural person, consumer) may submit his/her request/complaint regarding the goods purchased at darborubai.lt to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel. 85 262 67 51, fax. (85) 279 1466, on the website www.vvtat.lt (as well as the territorial units of the State Consumer Rights Protection Service in the districts) - or by filling in the application form on the EGS platform https://ec.europa.eu/odr/.